Web Design Worcester

Website Care

Let Us Care for Your WordPress Website

Managing a website & growing a business can often be a daunting task. We know, we’ve been there!

That is why we offer professional help & support for business owners & individuals with WordPress websites.

Allowing us to take care of your website leaves you time to do what you do best – manage your business.

Our service empowers business owners, allowing them to manage & improve their website without having to worry about the complicated issues.

What Do We Do?

All of our support packages have the following features as standard.

WordPress Updates

Outdated software is one of the main things hackers exploit when trying to gain access to websites. We make sure your websites software is up to date therefore reducing that risk.

Secured Offsite Backups

We perform backups of your website and store these at a secure offsite facility so you can rest easy that if anything ever goes wrong we can restore your website quickly.

24/7 Security Monitoring

Your website will be monitored 24/7 to reduce the risks of it being a target by hackers. We also perform regular weekly scans to ensure that your site is free from malware & not blacklisted by search engines.

Monthly Care Report

All our Care packages include a monthly report so you can see a rundown of the maintenance, updates & tasks we have performed that month together with analytical data showing details of your visitors, traffic and website performance.

The following features are available with the Basic  & Business Care Packages

Broken Link Notification

Clicking on a link or button that takes you to a nonexistant page or site isn’t great for customer confidence. We constantly check all the links on your site making sure they are all working correctly.

Uptime Monitoring

We monitor your website 24/7 to ensure it is up & running for your customers and if for any reason it isn’t we will investigate why.

Daily WordPress Vulnerability Check

Your website will be checked daily against a specialist database that has identified current software vulnerabilities. If any issues are identified we will isolate the issue and work with you to identify a solution.

Performance Optimisation

We will analyse your website to identify what improvements can be made to enable your site to run faster. A site that is slow to load is known to have an adverse effect on customer interaction. We continue to monitor your sites performance afterwards.

Basic

Care package
£29.99
£ 25
Monthly
  • Monthly customer care report
  • WordPress Core Updates
  • WordPress Theme Updates
  • WordPress Plugin Updates
  • Weekly back-ups
  • Monthly Website Clean
  • 24/7 Security monitoring
  • Broken Link Monitoring
  • Uptime monitoring
  • Performance Optimisation
  • Daily WordPress Vulnerability Check

Business

Care package
£59.99
£ 50
Monthly
  • Monthly customer care report
  • WordPress Core Updates
  • WordPress Theme Updates
  • WordPress Plugin Updates
  • Weekly back-ups
  • Monthly Website Clean
  • 24/7 Security monitoring
  • Broken Link Monitoring
  • Uptime monitoring
  • Performance Optimisation
  • Daily WordPress Vulnerability Check
  • 1 Hour of content changes
Popular

Business Unlimited

Care package
£ 99
99 Monthly
  • Monthly customer care report
  • WordPress Core Updates
  • WordPress Theme Updates
  • WordPress Plugin Updates
  • Weekly back-ups
  • Monthly Website Clean
  • 24/7 Security monitoring
  • Broken Link Monitoring
  • Uptime monitoring
  • Performance Optimisation
  • Daily WordPress Vulnerability Check
  • Unlimited Small Content Changes*
Best Value

Prices for our monthly care package start from just £25

Annual Discount - Save up to £99.99

Pay annually instead of monthly & only pay for 11 months instead of 12!

What Else Do We Do?

One Time Fix

If you have a problem with your WordPress website but don’t want a support plan, we can still help. From completing updates to fixing an update that has gone wrong for you!

WooCommerce Help

WooCommerce is free software that allows you to sell products on your website. We can install and configure this for you. We can also help you fix problems & help manage your store.

WordPress Installation / Setup

If you wish to create your own website but don’t know how to start then we can advise you on Hosting requirements and also install & configure WordPress for you.

These services are charged at a standard hourly rate unless part of your support plan.

FAQ

Am I tied into a contract?

No.  We operate on a month by month basis with no minimum commitment, all we ask is 1 months notice if you wish to leave us.

 

What are your support hours?

We provide support services from 9-5 Monday – Friday, although we usually take work home with us so you may see updates applied to your site over the weekend too at times!

How do I submit a support request?

Support requests can be made via our main email address or directly from the ‘Contact Support’ button on your website dashboard.

What if an update breaks my site?

All websites are different, running different themes & plugins and glitches can occur due to many unknown factors, however we run a full back up before updating any part of your site ( if it is a major update we will copy your site to a private server and test all functionality there before we make changes to your live site) so if anything untoward does occur we can simply restore the site to a working condition and then work with you to identify the problem.

Sometimes extra work is required to prepare a site for a major upgrade, we will try and include this work within the monthly price however this cannot be guaranteed. Any extra work required will always be discussed with you before commencement.

What if my request isn't covered by my support plan?

We are very flexible and will try and accomodate most reasonable requests, There are times however when a request will not be covered by your plan – we will notify you of this at the time and offer you a quote.

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